Refund Policy

Last updated: June 17, 2026

1. Scope

This Refund Policy applies to subscription fees, plan activations, and renewals paid to Samparkasetu for access to the dealer portal, admin-assigned leads, and related services.

2. Payment & billing

• Subscription plans (Free Trial, Standard Monthly, Premium Monthly, or custom plans) are billed as agreed with the administrator at activation or renewal.
• Payments may be collected offline (UPI, bank transfer, cheque, or cash) and recorded manually by Samparkasetu.
• Access to paid features begins only after payment is confirmed and the subscription is marked active by the administrator.
• Invoices and payment references are issued for recorded transactions where applicable.

3. Refund eligibility

Refund requests may be considered only in the following circumstances, at the sole discretion of Samparkasetu:

• Duplicate payment for the same billing cycle.
• Payment recorded in error (wrong amount or wrong dealer account).
• Subscription activated by mistake before the agreed start date, and no admin-assigned leads were consumed in that cycle.
• Technical failure on our side that prevented portal access for a continuous period exceeding 7 days during a paid cycle.

4. Non-refundable situations

• Subscription fees after the billing cycle has started and admin-assigned leads have been delivered or made available.
• Partial use of a billing period (including lead slots used, days elapsed, or plan upgrades triggered by lead volume).
• Auto-upgrade from Standard to Premium when the agreed lead threshold is reached in a cycle.
• Dealer account suspension or expiry due to non-payment, policy violation, or misuse of customer data.
• Free trial periods — no payment is charged during the trial unless explicitly converted to a paid plan.

5. Refund process

• Submit a refund request in writing to samparksetu0@gmail.com within 7 days of the payment date.
• Include dealer name, registered email/phone, payment reference (UPI ID, transaction ID, or receipt number), payment date, and reason for the request.
• Approved refunds are processed to the original payment method within 7–14 business days, subject to bank or UPI processing times.
• If a refund is approved, the related subscription may be cancelled or adjusted for the refunded period.

6. Plan changes & carryover

Plan upgrades, renewals, and lead carryover rules are governed by your active subscription terms. Changing plans does not automatically entitle you to a refund of the previous plan unless explicitly approved by Samparkasetu.

7. Disputes

If you believe a charge is incorrect, contact us before initiating a chargeback. Unauthorised chargebacks may result in suspension of portal access pending resolution.

8. Changes to this policy

We may update this Refund Policy from time to time. Continued use of the portal after changes constitutes acceptance of the revised policy.

9. Contact

Refund and billing queries: samparksetu0@gmail.com

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